Table of Contents:

Walk-in Bill Payment - Guidelines for Billers And Walk-in Payment Providers

The NACHA Council for Billing and Payment (CEBP) developed this document as a tool to provide billers and walk-in payments providers (WIPPs) with guidelines regarding the collection and transmission of bill payments from consumers to billers. Payments service providers, billers, and financial institutions are increasingly being challenged by developments related to the risk, compliance and technology associated with walk-in payments (consumer bill payments made at a physical location).

Table of Contents
1. Introduction
2. Walk-in Payment and Remittance process Flows
 • Agent to Processor
 • Biller Direct
 • Biller Lockbox
 • 3rd Party Process (where biller & provider do not have a contractual relationship)
 • 3rd Party Process (where biller & provider do have a contract relationship)
3. Legal and Regulatory Environment
 • The Legal Relationship
 • State Laws Regulating Bill Payment Service Providers
 • Anti-Money Laundering Compliance & the Federal BSA
 • Office of Foreign Asset Control (OFAC)
 • Other State & Federal Laws, Regulations & Rules
 • State Laws Regulating Billing Practices
4. Walk-in Payments Services Request for Proposal (RFP)
 • RFP Content Areas & Questions
 • Walk-in Payments RFP Checklist
 • Evaluating RFP Responses
5. Industry Trends
6. Glossary
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Member: $30.00

Nonmember: $45.00

Biller's Guide to Using ACH Applications for Consumer and Corporate Receivables

This newest publication from NACHA - The Electronic Payments Association and the Council for Electronic Billing and Payment describes how billers and/or their processing partners can use the ACH Network for collecting bill payments and manage receivables in both business and consumer channels. Areas covered in each section include a description of the application, the benefits of each, authorization requirements and process flows. Also included are B2B and B2C Receivables ROI calculators, a sample remittance processing/concentration questionnaire for RFP/RFI submissions and examples of ODFI, Originator and B2B biller-customer agreements.

Table of Contents

Chapter 1: Purpose, Scope and Audience
Chapter 2: Accounts Receivable Processing
 * Electronic Payment & Remittance via the ACH Network
 * ACH Payment Receipt and Remittance Flow
Chapter 3: Benefits of ACH Bill Payment Receivables
Chapter 4: ACH Applications for Biller Receivable Channels
 * Mail or Dropbox
 * Telephone: Inbound and Outbound
 * Walk-in Payments
 * Internet
 * Other Electronic Devices - Kiosks and ATMs
 * Direct Payment (Recurring Debit)
Chapter 5: Getting Started with an ACH Receivables Program
 * ACH Receivables Project Management
 * Working with Third-Parties
Chapter 6: Case Studies
Appendices:
 * B2B Receivables ROI Calculator
 * B2C Receivables ROI Calculator
 * Remittance Processing/Concentration Questionnaire for RFP/RFI Submissions
 * Example Originator/ODFI Agreement
 * B2B Biller-Customer Agreement
 * SEC Comparison Table

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Nonmember: $45.00

Marketing Electronic Billing & Payment To Consumers

This newest publication from NACHA – The Electronic Payments Associationand the Council for Electronic Billing and Payment is designed to assist you in achieving high rates of participation for your EBPP program. Many corporations and other organizations that send bills to consumers offer Electronic Bill Presentment and Payment (EBPP) as an alternative to paper bills and check payments. Consumer participation is the key to realizing the expected benefits from EBPP, such as cost reduction, processing efficiencies, and customer retention. This Guide defines customer segmentation and marketing techniques designed to increase consumer usage of EBPP service across the spectrum of biller industries. Biller profiles are also provided, illustrating how these techniques are being applied.

Table of Contents

Chapter 1: Introduction and Purpose
Chapter 2: Four Critical Elements of a Successful EBPP Marketing Plan 
Chapter 3: Case Studies
Chapter 4: Marketing EBPP Through Customer Service Representatives
Chapter 5: Marketing and Advertising EBPP Services
Chapter 6: Web Service Pages
Chapter 7: Summary

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Nonmember: $45.00

Guide to Joint Marketing Programs for Direct Payment

This step-by-step implementation manual is designed to help financial institutions and companies execute joint marketing of direct payment programs. Topics covered include the benefits of direct payment through joint promotion, marketing strategies, how to recruit partner financial institutions and companies, developing marketing materials, and administration of the joint program. The guide also includes a sample implementation schedule, sample authorization forms and collateral materials, and a program implementation checklist. For financial institutions and companies interested in the cost savings and rewards that joint marketing can deliver.

Member: $20.00

Nonmember: $40.00