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Check 21 Consumer Statement Stuffers:
On October 28, 2004 the Check 21
legislation became law. From then on,
consumers who are accustomed to getting
their checks back won't . . . and they
will have questions. To help you answer
those questions, WACHA has developed a
statement stuffer that briefly explains
Check 21 and what a substitute check is.
The check 21 consumer statement stuffer
is sold in lots of 250. 3.5" x 8.5" (WACHA)
(2004)
(545) $18.00Member/$36.00 Nonmember
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Member: $18.00
Nonmember: $36.00
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Check 21 vs. eCheck Consumer
Brochures:
For more in-depth consumer education,
these new Check 21 vs. e-Check brochures
are a must. This brochure explains the
difference between Check 21 (and
substitute checks) and other eCheck
applications (such as ARC) in an easy to
understand question and answer format.
The brochures are sold in packs of 100.
(WACHA) (2004)
(546) $18.00 Member/$36.00 Nonmember
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Member: $18.00
Nonmember: $36.00
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Check 21 Tool Kit:
The Check 21 legislation requires that
you provide training to your staff! To
assist you with that, we have created a
Check 21 Tool Kit that compares error
resolution charts, a Q&A section, and
provides copies of turnkey presentations
and a written test. (WACHA) (2004)
(547) $40.00 Member/$100.00 Nonmember
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Updated version coming soon
Member: $40.00
Nonmember: $100.00
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Check 21 Q&A Cards:
Another item available to assist you
with your Check 21 education are these
Check 21 Q&A cards. These cards present
those questions that the consumer, as
well as your retail and operations
staff, will most likely need answered
regarding Check 21. Presented in a
simple Q&A format, four cards make up a
set. One card answers those questions
that your frontline staff will be
presented with, the second card covers
operational questions and issues, the
third card describes the elements and
the anatomy of a "substitute" check and
the last card describes the Error
Resolution procedures that must be
followed when handling a re-credit claim
and describes who the reconverting bank
is using a number of different
scenarios. Set of four 8.5" x 11" cards.
(WACHA) (2004)
(548) $10.00 Member/$20.00 Nonmember
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Member: $10.00
Nonmember: $20.00
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Expedited Re-credit Claim Forms:
The Expedited Re-credit Claim form is
required when a customer alleges that
their account was improperly charged due
to a substitute check. This 3-part form
accommodates the customers' claim and
request for re-credit, as well as
providing space for the claimant bank
and the indemnifying banks to record
their actions with regard to the claim.
These forms are sold in packs of 25. (WACHA)
(2004)
(549) $25.00 Member/$45.00 Nonmember
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Member: $25.00
Nonmember: $45.00
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